Robotization of business processes of enterprises of housing and communal services

The article analyzes the problems of robotization of business processes in the field of housing utilities of Russia in the formation of the digital economy. It identifies ways of integrating the main types of information management systems for analyzing and evaluating the economic efficiency of such a digital transformation. The possibility of using the digital process model for making sound economic decisions on the robotization of business processes in HCS is considered. © The Authors, published by EDP Sciences, 2019.